How to get in touch
Phone is the quickest way to reach Simon. Email is fine for non-urgent enquiries, quotes, or sending photos of a fault. Either way, you'll always speak directly to the engineer who'll do the work.
Phone
Mobile: 07595 500171
The fastest way to reach Simon. Most calls are answered straight away. If he's on a job, leave a voicemail and you'll get a call back the same day.
Best for non-urgent enquiries, quote requests, or sending photos of a fault before booking a visit. Replies typically the same day.
Opening hours
Closed Saturdays and Sundays. Outside hours, leave a voicemail and Simon will return your call. Out-of-hours emergency callouts are available by arrangement for genuine emergencies (no heat in winter, gas leaks, dangerous faults). Out-of-hours rate is £149 for the first hour and £89 per hour after.
Address
Boilerworx
Lower Warberry Road
Torquay
Devon
TQ1 1TN
This is the registered business address for correspondence. Boilerworx is a mobile service, so engineers come to you rather than the other way round.
What to have ready when you call
If you can have a few details to hand before you call, it helps Simon give you a more accurate response on the phone and book the right slot first time.
- Boiler make and model Usually printed on a sticker inside the front cover of the boiler, or on the user manual.
- The fault code or symptoms If the boiler is showing a fault code, write it down. If not, describe what's happening: no heat, no hot water, lost pressure, strange noise, leak.
- Approximate boiler age If you know roughly when it was installed. The age affects which parts are likely to be failing.
- Your address and access details Postcode for booking, and any access notes (gated property, side entrance, key under a flowerpot).
- When the boiler was last serviced Approximately. Recent service often rules out certain types of fault.
None of this is essential. If you don't know any of it, just call. Simon can usually work out what's needed from a brief description.
What customers say
Google reviews from customers in Torbay. Read all 22 on Google.
"We have used Simon over a number of years to regularly service the boiler and carry out repairs when necessary. He provides a knowledgeable service with professionalism. I always recommend him to friends and neighbours."
"I have used Simon for my family since he did a full boiler replacement for us. He recommended the boiler for us and this has been very successful. He has since replaced our daughters boiler as well. He has done full service each year since installation and has always been very professional and polite and prompt. Fully recommend him."
"Simon is quite simply marvellous. He has installed, repaired & serviced boilers for me over many years. He has come out on Boxing Day when needed, no job is ever too small & he turns up quickly."