Privacy Policy

Last updated: 6 May 2026

This Privacy Policy explains how Boilerworx collects, uses, and protects personal information when you visit www.boilerworx.com or get in touch with us. We're committed to keeping your data safe and to using it only for the purposes set out below.

Who we are

Boilerworx is a sole-trader heating business operated by Simon Lewis, Gas Safe registered engineer (#504292), based at Lower Warberry Road, Torquay, Devon, TQ1 1TN. For any privacy-related questions, contact us on 01803 451011 or simon@boilerworx.com.

Boilerworx is the data controller for personal information collected through this website and through enquiries by phone or email.

What information we collect

Information you give us directly

When you contact us by phone or email, we may receive:

  • Your name
  • Your contact details (phone number, email address)
  • Your address (so we know where to attend)
  • Information about your boiler and the issue you need help with
  • Any other information you choose to share with us during a conversation

Information collected automatically through this website

This website is hosted on Squarespace. When you visit, Squarespace's built-in analytics may collect:

  • Pages you view and how long you spend on them
  • The website that referred you (if any)
  • Your approximate geographic location based on IP address
  • The type of device, browser, and operating system you're using

This information is aggregated and used to understand how visitors use the website. We don't use this data to identify individual visitors. We don't run Google Analytics, Meta Pixel, or any other third-party tracking on this site.

How we use your information

We use the information you provide to:

  • Respond to your enquiry
  • Arrange and carry out work at your property
  • Send invoices and any required paperwork (such as Gas Safe certificates or service records)
  • Contact you if we need to clarify something about a job or follow up afterwards
  • Keep records as required by law or by Gas Safe Register

We use the website analytics information to understand which pages are useful, identify problems on the site, and improve the content over time.

Our lawful basis for processing your data

Under UK GDPR, we rely on the following lawful bases:

  • Performance of a contract: when you book us to do work, we need your details to complete the job
  • Legitimate interests: responding to enquiries, keeping records of work carried out, and analysing how visitors use our website
  • Legal obligations: certain records (such as Gas Safe certificates) must be retained for a set period under industry rules and tax law

Who we share your information with

We don't sell your information to anyone. We don't share it for marketing purposes. We may share limited information with:

  • Gas Safe Register: when work requires a certificate to be issued, as required by law
  • HMRC and our accountant: for tax and accounting purposes
  • Manufacturers: when we register a new boiler installation for warranty
  • Squarespace: as our website host, Squarespace processes data on our behalf

How long we keep your information

  • Job records and invoices: 6 years, as required by HMRC for tax purposes
  • Gas Safe certificates and CP12s: at least 2 years, in line with Gas Safe Register requirements
  • Email correspondence: typically 2 years, then deleted unless still relevant to an ongoing job or warranty
  • Website analytics data: as set by Squarespace's standard retention period

Your rights under UK GDPR

You have the right to:

  • Ask us what personal data we hold about you
  • Ask us to correct any information that's wrong
  • Ask us to delete your data, where we don't have a legal reason to keep it
  • Ask us to restrict how we use your data
  • Object to how we use your data, where we rely on legitimate interests
  • Receive a copy of your data in a portable format
  • Complain to the Information Commissioner's Office (ICO) if you're not happy with how we've handled your data

To exercise any of these rights, contact us on 01803 451011 or simon@boilerworx.com. We'll respond within 30 days.

The ICO can be contacted at ico.org.uk or 0303 123 1113.

Data security

We take reasonable steps to keep your information secure. Job records and invoices are stored on password-protected devices and in physical paper files at our business address. Email correspondence is stored on a secure email service. Website data is held by Squarespace under their standard security arrangements.

Children

This website is not directed at children. We don't knowingly collect data from anyone under 16. If you believe we have, please contact us so we can delete it.

Changes to this policy

If we change this policy, we'll update the "last updated" date at the top of this page. Significant changes will be flagged on the homepage for a period.

Contact us

For any privacy-related questions or to exercise your rights:

Boilerworx
Lower Warberry Road
Torquay
Devon
TQ1 1TN
Phone: 01803 451011
Email: simon@boilerworx.com